FAQ
Frequently Asked Questions
ORDERING & BOOKING
Q: How far in advance should I book?
A: We recommend booking by September 10th to secure your preferred installation date. Peak installation dates (late September/early October) fill up quickly.
Q: What payment methods do you accept?
A: We accept all major credit cards and debit cards through our secure online payment system.
Q: Can I change or cancel my order?
A: Changes can be made up to 7 days before your installation date. Cancellations made more than 14 days in advance receive a full refund minus a $25 processing fee. Cancellations within 14 days forfeit the deposit.
Q: Do you offer discounts?
A: Yes! We offer a 15% early bird discount for bookings placed by August 15th, neighbor referral discounts, and special pricing when multiple homes on the same street book together.
INSTALLATION & SERVICE
Q: How long does installation take?
A: Installation times vary by package: Harvest Starter and Autumn Classic are front porch drop only, unless you add the additional design package add-on. Fall Showcase (1-2 hours), Grand Harvest (2-3 hours across one or two visits).
Q: Will you work around my schedule?
A: Absolutely! We offer flexible scheduling including evenings and weekends. We'll coordinate a convenient time that works for your family.
Q: What if it rains on installation day?
A: Light rain won't stop us! For heavy rain or severe weather, we'll reschedule at no charge. We monitor weather forecasts and will contact you if conditions require rescheduling.
Q: Do I need to be home during installation?
A: It's not required, but we recommend someone be available for any questions or preferences. We can work with your schedule and access preferences.
Q: What preparation do I need to do?
A: Just ensure we have clear access to your entrance area. We bring all tools and materials needed. If you have existing decorations you'd like to keep, please let us know in advance.
PUMPKINS & QUALITY
Q: Where do you source your pumpkins?
A: We partner exclusively with Tennessee farms within 90 minutes of Nashville, ensuring the freshest pumpkins while supporting local agriculture.
Q: How long will my display last?
A: With proper care, displays typically last 4-6 weeks. Tennessee's fall climate is ideal for pumpkin longevity. We provide care instructions and offer paid refresh services.
Q: What if a pumpkin rots early?
A: We guarantee our pumpkins for 10 days after installation. Any pumpkin showing defects within this period will be replaced at no charge. Our mid-season refresh service addresses normal seasonal changes.
Q: Can I request specific pumpkin varieties?
A: Yes! While each package includes our standard selection, we're happy to accommodate special requests for colors, sizes, or varieties. Custom requests may involve additional fees.
Q: Are your pumpkins safe around pets and children?
A: Absolutely! All our pumpkins are naturally grown without harmful chemicals. However, we recommend supervising small children and pets around decorative elements like hay bales.
SERVICE AREAS & DELIVERY
Q: Do you deliver to my area?
A: We serve within 15 miles of Vanderbilt University. Check our service area map or contact us with your address for confirmation.
Q: Is there a delivery fee?
A: Delivery is FREE in our primary zone (Belle Meade, Green Hills, West End, Music Row, Hillsboro Village, Vanderbilt area). Secondary zone delivery is $25, Extended zone is $45.
Q: Can I pick up my order instead?
A: Our service includes professional installation, so pickup isn't available. However, we're happy to discuss custom arrangements for unique situations.
Q: Do you install at commercial properties?
A: Yes! We work with businesses, restaurants, hotels, and other commercial properties. Contact us for custom commercial pricing and packages.
SEASONAL TIMING
Q: When do installations begin?
A: We begin installations in late September and continue through October 31st.
Q: What's the latest I can book for the season?
A: We accept bookings through October 20th, subject to availability. However, pumpkin selection becomes more limited as the season progresses.
Q: Do you offer Thanksgiving displays?
A: Yes! Our Holiday Transition service transforms your fall display for Thanksgiving, and we can create Thanksgiving-specific arrangements.
MAINTENANCE & CARE
Q: How do I care for my display?
A: We provide detailed care instructions with every installation. Basic care includes removing any rotting pumpkins promptly and ensuring good air circulation.
Q: What's included in the refresh service?
A: Our refresh service includes replacing any damaged pumpkins, refreshing the arrangement, and ensuring your display looks its best throughout the season.
Q: When should displays be removed?
A: Most customers remove displays after Thanksgiving. Our removal service is available through December 15th. Displays left longer may be subject to additional fees.
SPECIAL CIRCUMSTANCES
Q: What if I move or sell my house after booking?
A: We understand life happens! Contact us immediately if your situation changes. We may be able to transfer your booking to a new address or provide a refund based on timing.
Q: Do you work with HOA restrictions?
A: Yes! We're familiar with common HOA guidelines and can design displays that comply with most community standards. Let us know about any specific restrictions.
Q: Can you match a display I saw elsewhere?
A: We're happy to create custom designs inspired by photos or ideas you've seen. Our design consultation service is perfect for achieving specific looks.